FAQ
Loyalty
- Loyalty Pro
- Tamaoyuz
- Qitaf
1.
What is the excluded services from awarding tamayouz membership points?
tamayouz membership points is awarded in all stc services except Device installments, DCB purchases, and prepaid payments.
2.
How long will I maintain in a tier?
You will maintain in the tier for 12 months period, then there will be an assessment happening to see the customer’s last 12 months spending, and you will either stay in the same Tier, get an upgrade, or a downgrade.
3.
Can sawa and Landline customers join Tamayouz?
No, for sawa customer.
Yes, for landline customers.
4.
What are the advantages of Tamayouz?
There are several advantages given to each Tamayouz category from inside discounts and offers on stc services to outside discounts with our partners. for full details please use mystc or visit website
5.
Will I receive qitaf points as a Tamayouz member?
- Tamayouz Gold will receive like qitaf Classic which is 1 qitaf Point for every SAR 15
- Tamayouz Platinum will receive 1.5 qitaf Points for every SAR 15
- Tamayouz Diamond will receive 2 qitaf Points for every SAR 15
6.
How many discounts can Tamayouz customers choose from the mobile benefits?
7.
Can anyone activate, cancel or change Tamayouz discounts?
Yes.
8.
How can Tamayouz customers choose Tamayouz keys for mobile benefits?
There are 3 channels to activate their keys; through mystc application, send “Tamayouz to 900” or call 900 and ask the staff to activate.
9.
What do Tamayouz customers need to do to get Tamayouz Partner discount?
Just to provide any number under his/her ID and provide the OTP number to the partner to activate the discount.
10.
How do I know my loyalty number?
From mystc application ONLY:
- Click on “qitaf”
- Click on qitaf Card
- You will find at the bottom the primary number
- You can click and choose any number under your ID
11.
What is the excluded services from awarding tamayouz membership points?
tamayouz membership points is awarded in all stc services except DCB services.
1.
What is qitaf?
qitaf is a loyalty program to all stc customers. You can subscribe to qitaf for free and start collecting points every time you pay your bill or recharge your prepaid sawa package.
2.
When can I receive qitaf points?
You will win qitaf points upon paying due bills or recharging your prepaid sawa numbers. Each 15 SR equals one point.
3.
How can I join qitaf?
You may join by sending 201 to 900 or via mystc.
4.
Who is eligible to join qitaf?
All stc customers are eligible to join qitaf Program with the exception of customers whom are already in the blacklist
5.
Can I add all my phones to qitaf?
Yes. Upon joining qitaf all your phone numbers which are registedred on your ID number will be added to the points calculation system.
6.
Will prepaid card customers have their points compiled in their main membership account?
sawa customers do not have their qitaf numbers compiled in their main membership account, but they will have a special account on the same prepaid number to add points.
7.
Can I use these points?
You may redeem these points at any time to receive stc services, or at 3500 outlets in KSA via mystc or by sending 1919 to 900. For more information, and to learn how to redeem the points please visit: http://stc.sa/loyaltyprogramsen.
8.
How can I know my credit points?
You can learn you credit points via mystc, or by sending 202 to 900.
9.
How long are the points valid for?
All qitaf points are valid for one year from earning date.
10.
Are all points collected on one telephone?
1. For postpaid accounts: all points collected from all postpaid accounts for landlines and mobile phones are compiled under the customer's ID, and can be redeemed by any of these numbers.
2. For sawa accounts: points can be redeemed at any time, by the same number that received them only.
11.
What happens to my points if I cancel my postpaid telephone?
The points will be registered under the customer's ID if there was more than one telephone number under the customer's ID, otherwise the points will be voided.
12.
Can I transfer the points to a friend?
Yes, if you have a landline or a postpaid number, you can transfer points to any other postpaid number in qitaf.
13.
Can I transfer my points from Sawa to my postpaid number?
If you have a sawa card you can only transfer qitaf points to another sawa Card in the program. Points cannot be exchanged between sawa and postpaid numbers.
14.
How many points can I transfer and receive?
1. Sender: You may sent a maximum of 100 points a month.
2. Recipient: you may receive a maximum of 300 qitaf points a month.
3. only multiples of 20 (20, 40, 60, 80, or100) points may be transferred at one time.
15.
What is the value of each point when redeemed at stc partners?
stc customers can receive 1 SR discount for every 5 qitaf points at stc partners' outlets. Please calculate your discount as follows: qitaf points/5 = purchases in SR
16.
How can I use qitaf points to obtain discounts on stc services?
Via mystc or by sending 1919 to 900. Example: Sada service will be added automatically to the client once ordered, if it was not already added. Upon conclusion of the discount on the service: Sada and Mawjood Extra will continue with full price, until the customers cancels them by sending the cancellation code.
17.
Can I cancel a deduction?
Point deductions can't be cancelled once activated.
18.
What happens to Sada and Mawjood Extra when the discount expires?
When the discount on Sada and Mawjood Extra expires the services remain added to the client's account but at full price until the customer cancels them by sending the cancellation code.
