FAQ
Services
1.
Who can benefit from the hotline service?
This service is aimed to all telephone customers , whether individuals, companies, or institutions .
2.
What are the fees for the hotline service? And how can I request it?
The service has a monthly fee of 5 Riyals per month, without initiation fees. The service can be requested by contacting the various sales outlets, or phone customer care centre (900) or through subscription offices. For the business sector contact offices of business sector services or through my services website.
3.
How is the hotline service acquired?
The service is provided in all sales outlets and business sector sales centres and through my services website.
4.
What are the subscription fees for the hotline service?
5.
How to pay subscription fees for the favourite numbers service?
Subscription fees to the service are paid through the client's bill.
6.
Regarding subscription for the hotline service, can you use the phone as an ordinary phone (Send & Receive)?
Yes, the service is just an additional feature on the phone that does not work until 5 seconds after picking up the phone, and if you want to make normal calls you start to enter the number you want to contact before these 5 seconds, and the phone also receives all calls.
7.
What is meant by the credit limit of the account?
The credit limit of the account is the maximum value of calls, as the outwards service is disconnected ( early notice disconnection) when you reach or exceed the value of calls for this limit (value of calls only without subscription fees ) , Noting that the client is alerted (notified) of being close to exceeding the credit limit via SMS. The service is automatically restored upon paying up the amount of the credit limit. For more details, see the methods of payment available - Early repayment notice / Advance payment).
8.
Where can I get the phone bill and where do I pay it?
You can get your phone bill by mail box -from a specific Office of customer service (first page only) by registering on the company's website and reviewing the details and saving them.You can pay the bill in the following ways : Through ATM - Through phone banking - Through the bank - through some customer service offices.
9.
How can I pay the first bill upon initiation ( of charges of initiation)?
Upon initiation of service, the client receives the first bill of initiation charges, where he has to pay these charges through the available methods of payment (Advance payment). For more details you can refer to the available methods of payment via the link
10.
Are the selected international numbers for landlines or mobile phones?
You can select international numbers whether landlines or mobile phones.
11.
Can the client have both the favourite country service and the friends and family service?
This is not possible.
12.
Can you select the numbers to more than one country in the favourite country service?
You can select the numbers for only one country
13.
How many international numbers can be selected to benefit from the favourite country service?
You can select five numbers to benefit from the service.
14.
What is the Favourite Country service?
It is a service that allows subscribers to get a reduction of (25%) On international calls with a maximum of (5) numbers selected by the client for one specific country in exchange for a specified subscription fee of (5) Riyals per month.
15.
What the Special Numbers service?
It is a service that gives the client the possibility of calling only 10 numbers (local, domestic, international, mobile, Mobily) preferred by the client, and when the client activates this service without specifying any special number, the phone line only receives, and in all cases the client can contact emergency numbers.
16.
Is there a PIN number that allows control of Special Numbers service?
Yes, it is the last four digits of the customer's phone on which the service is to be activated.
17.
How are the (10) numbers of the Selected Numbers service programmed?
The Special Numbers service is programmed by the client, while the customer service centres are only for the activation of the service.
18.
Is it possible to change the PIN number?
Yes, by programming on your phone, which is as follows: *00* old PIN* new PIN* new PIN # Note : The direction of programming is from left to right .
19.
What are the subscription fees for the Special Numbers service?
10 Saudi Riyals per month
20.
Can the client cancel the Special Numbers service?
Yes. The client can cancel the service at any time through sales outlets.
21.
How is the service activated?
The service is activated by the client programming his own phone.
22.
Do the fees initiation and usage fees of the Special Numbers service?
The service is provided free of charge without initiation fees, there will be a subscription fee of 10 Riyals per month, and there are no usage fees.
23.
Can the client add or delete any number from the list during the subscription period?
Yes, the client can add any number when he deleted another number, and he can delete any number that he does not want.
24.
Is the Special Numbers service available for switchboard?
Yes , the service is available for all switches in the Kingdom.
25.
Can the customer program more than 10 numbers in the Special Numbers?
No, because the limit is only 10 numbers.
26.
Can the client suspend (turning off) the Special Numbers service during the month?
No, the client cannot suspend the service for any period of time.
27.
What happens f the client couldn't activate the Special Numbers feature?
Contact Customer Service Centre 900 to file a complaint for the problem.
28.
If the client canceled the service in the middle of the month, how much is the fee due on the client in the bill?
The fee due on the client is 5 Riyals.
29.
What is the Do Not Disturb service?
It is a service that allows the client to control receiving incoming calls through programming the Do Not Disturb feature on his device at any time and returning the incoming reception after cancelling the programming by the client.
30.
How to get Do Not Disturb service?
The service is provided at all sales outlets Customer Service offices, Customer Care Centre (900), and Business sales centres.
31.
What are the subscription fees for the Do Not Disturb service?
Monthly subscription: 5 Saudi Riyals
32.
How is the Do Not Disturb service activated?
To activate the service *26# and to cancel the service # 26 # Note:The direction of programming is from left to right.
33.
What is the message heard by the caller if the Do Not Disturb service is enabled?
The caller will hear the following voice message : ( Dear Caller, The Do Not Disturb service is activated on the number you called, we hope you call late, thank you).
34.
When activating Do Not Disturb service , will the client receive calls from ( Phone, mobile, domestic, international)?
No, because the service blocks all calls.
35.
The most important advantages of the Do Not Disturb service?
- Allows the client to control programming of the service at any time by using his phone.
- grants the client privacy as he can prevent receiving any phone call at the time he wishes.
- Allows the client to block incoming calls , whether from a landline, a mobile phone or an international line.
- Te service is convenient and easy to use.
36.
Is the Do Not Disturb service available for switchboards?
Yes, it is available for all switchboards.
37.
What is the Mobile Key service? Is it mobile phone access?
The key allows you, from your landline) to call any mobile or another operator at a fixed price of 150 Riyals per month or 119 Riyals per month and a 12 month contract.
38.
Is there a limited number of minutes to contact through the Mobile Key or is the service open?
The service is subject to the fair usage policy of 700 minutes per month.
39.
Is there a penalty when you cancel the mobile key service?
Yes , the key policy fines the client 119 Saudi Riyals upon cancellation.
40.
What is the international key service? Is the International Access?
The International key lets you speak from your landline without the International Access.
41.
What is the c between the international key and the International Access?
With the International key you can charge it with specific balances; 10, 20 and 50 Riyals, while in the International Access you do not control the balance.
42.
How do I call an international number with the international key without International Access? And how do I benefit from my balance?
By calling 1414 and following the voice instructions.
43.
If I charged the key with a balance of 10 Riyals or 100 Riyals, must I use it only once?
Each amount you charge to your phone has a validity period, the 10 and 20 Riyals have 30 days of validity, while the 50 Riyals has 60 days of validity and the 100 Riyals balance has a validity period of 120 days.
44.
How to charge my phone to be able to make international calls?
By calling 900 Or through sales offices or through International Key on the company's website.
45.
Is the cost per minute in the international key service less expensive than it is in the International Access?
Calling via International Key i s less expensive than public phones and Marhaba cards, where the second costs less than One Halala
46.
Can I cancel the service? Do I have to call 900?
The service is considered cancelled when the validity period of charging ends or when you do not charge balance, and it does not require calling 900.
47.
What are the advantages of the Upload Key?
If you're a fan of games available on the Internet, this key is specially designed for you , this additional feature increases the speed of uploading data based on the fiber bundle , which you subscribed to in order to improve your experience in the game and have fun. Benefit from the advantages of electronic games on the internet today !Upload Key
48.
How do I get the Upload Key?
Call 907 or subscribe to the service through stc website: Upload Key The Upload Key is added in return for a low value of 49 Saudi Riyals per month added to the monthly bill for your convenience. *Note: The service needs a fibre optic connection.
49.
How do I get fibre optic connection?
You can check out the availability of network in your neighbourhood through the website of stc: coverage maps and sites You can also call 900 for help.
50.
What is the phone telegraph service?
It is a service for sending a written telegraph from a client to another client or a government agency or a VIP , whether domestic or international in both Arabic and English , where the telegraph messages are considered an official document with legal significance.
51.
What are the advantages of telegraph?
Express telegraph will be delivered within 6 hours. Normal telegraph inside the kingdom or to any Arab country, will be delivered within 24 hours. Humanitarian telegraph is considered as an express one.
52.
How to get telegraph?
Call telegraph centre from your landline or mobile on 969 or send a fax to the telegraph centre on 969, or through the My Services page or write an e-mail to telegraph centre on this address: ln@stc.com.sa
53.
What are the prices of telegraph?
Express telegraphs delivered in less than 6 hours, and cost one Riyal per word.Normal telegraph inside the kingdom delivered within 24 hours, and cost 0.50 Riyal per word.Normal telegraph to Arab States received during within 24 hours, and cost 0.60 Riyal per word.Normal telegraph to the rest of the world received within 24 are calculated based on the pricing of each State.Humanitarian telegraphs are considered Express telegraphs, and are fee of charge.
54.
What are the exceptions to the telegraph service?
Sending telegraphs is not available for prepaid numbers or numbers of other operators. Official telegraphs are only sent by the owner of the phone himself. No calls are received and no telegraphs would be sent from sawa Service.
55.
What is the inquiries directory service 905 ?
It is a service available to all clients and is available around the clock to inquire about personal, residential , commercial and international numbers.
56.
What is the cost of calling the inquiries directory 905?
For landline clients 1 Riyal per call. For mobile clients, the fee of regular calls applies, with a minimum of One Riyal. For clients of other operators, applies the fee of a regular call with a minimum of One Riyal.
