In conformity with service billing directives and directives of the Authority in this regard, we are pleased to inform you that bills will be issued according to the Gregorian calendar as of March 1 for mobile phones and June 1 for landlines. Any difference in billing resulting from the switch will be calculated for the benefit of the customers as of 1/1/2018 until completion of the process.
1.
01. Why did the bills due date changes? Will customers be able to choose the due date of their next bill?
Dates were changed according to the royal directives and the decision of the Communications & Information Technology Commission to issue utility bills during the first week of each Gregorian month.
2.
02. When stc bills are issued?
Bills are issued on any day between 1st and 7th of each calendar month.
3.
03. What does that change means for a customer having two stc numbers and each with a different billing date?
Bill of Landline and mobile number for the same customer’s ID number will be issued on the same day. This means that bills against all your numbers will be issued on dates as per the answer for question 2 above. The customer will get a message stating the specific date for issuing bills.
4.
04. Does this change affect customers' credit limit?
No, this would not affect the credit limit, unless the first bill takes more than 30 days to issue as per the new directives.
5.
05. Can a customer request to receive its bills according to Islamic calendar?
No. All bills issue in the Gregorian calendar.
6.
06. Why did the due amount change in my bill? I used to pay SAR 400 per month for Postpaid 400, but my last bill was half that amount?
The outstanding amount in the first bill would be different due to the change in calendar and billing dates, the fees would be calculated according to the number of days covers in that bill. Example: If a customer's previous bill issued on February 14th, and the new bill will be issued on the 1st of March, the plan will be calculated for these days only and the bill will be issued nearly by half of the amount.
7.
07. Will there be any bills covering more than 30 days?
Yes, bills normally issued during the period between the 23th and 28th of February will be postponed to the first week of March. Thus, the billing days will be more than 30 days and 43 days at max. This way the billing date for these customers will be higher than usual due to increase of billing days.
8.
08. Will this change apply to landlines and mobile numbers at the same time?
No. The change will apply to mobile numbers as first phase (first phase, on March 1st), whereas, landlines will be included in the second phase on July 1st. Customers will be notified for the calendar change and their new billing dates via SMS. Note: Billing dates for certain landlines will be modified as part of the first phase along with mobile numbers.
9.
09. If a Postpaid 100 customer paid his bill on the 26th of January, and consume all its data (4GB) by the 20th of February. In this case, the new data plan is expected to come into effect on the 25th of February, but they will not be able to use their data package until their bill is issued between the 1st and the 7th of March, the bill would be higher even though, they would not be able to use their purchased package.
Data packages will be renewed in 30 days as usual, and are not related to the billing period.
10.
10. If a customers have an International Key subscription (120 minutes per month) for SAR 70, and they used up the entire package in the first two days, the fees for the International Key will be calculated for more than 30 days although the customer did not benefit from the package for this period.
A10. As a rule, this product is calculated based on the number of days for the service consumed. Any deductions will be in full regardless of the period, and its billing could not exceed 30 days. In other words, if the customer used the service for 5 days, billing will be issued for those 5 days. If the customer used the service for 30 days, billing will be issued for the 30 days. And if the number of days were extended to 33, the bill will be issued for 30 days only.
11.
11. If the new bill covers more than 30 days, therefore it might be for more than the usual amount. In case the new bill exceeded the credit limit and thus invoked customer complaints, how will stc respond?
The credit limit is not related to the billing date; the service suspend once the customer reaches the credit limit regardless of the billing date.
12.
12. The stc package 400 Plus includes 2,000 minutes of off-net calls valid for 30 days. If a customer bought the package and their bill was issued 25 days later, but they had used up all the free minutes by that time, will the customer be charged an extra fee for using 2,000 off-net minutes in less than 30 days? What is the policy in this case?
Customers will not be charged any extra fees, and they can consume their free minutes, as they want.
01
Check the label on the back of your modem.
02
Click below on the same tab of your modem number.
1.
Modem DZS-ZNID 2428 B1
The zNID 24xxB1 series may be managed from Web UI. This section describes logging into the zNID locally using the subscriber facing LAN port, GE1:
1- Connect an Ethernet cable from your computer to GE1 on the zNID.
2- Launch a browser and direct it to 192.168.100.1 as follows: http://192.168.100.1
Enter the username and password as follows:
Default username: admin
Default password is available on a printed label on the ONT.
2.
DSL Modem - HG658b (VDSL 102 Modem)
1- connect laptop/PC with Modem and type address 192.168.1.1 in your browser.
2- Enter the username and password Username: admin, password : admin
3- Click on Basic and select Wireless Settings
4- SSID is the name of the WIFI and Shared Key is the password for WIF
5- Select the Channel from 1, 6 and 11 to do channel settings
For more information
Watch the video on the link
3.
FTTH Modem - HG8245Q (Huawei ONT)
1- connect laptop/PC with ONT and type address 192.168.100.1 in your browser.
2- Enter the username and password Username: telecomadmin , password : admintelecom
3- Click on WLAN to do 2.4G Wireless and 5GHz Wireless Settings
4- Put SSID name for Wireless Name , Select Security Mode and put WIFI password in Pre-shared KEY
For more information
Watch the video on the link
Settings Configuration for 2.4 GHz and 5 GHz Frequencies
4.
DSL Modem - HG658v2 (VDSL 102 V2 Modem)
1- connect laptop/PC with Modem and type address 192.168.1.1 in your browser.
2- Enter the username and password Username: admin, password : admin
3- Click on Internet and select WLAN Settings
4- Click on WLAN Encryption and then Put WIFI name , Select Security Mode and put WIFI password in Pre-shared KEY
For more information
Watch the video on the link
5.
HG658v2 (VDSL 102 V2 Modem)
1- connect laptop/PC with ONT and type address 192.168.100.1 in your browser.
2- Enter the username and password Username: telecomadmin , password : admintelecom
3- Click on WLAN to do 2.4G Wireless and 5GHz Wireless Settings
4- Put SSID name for Wireless Name , Select Security Mode and put WIFI password in Pre-shared KEY
For more information
Watch the video on the link
6.
E5577 MBB MyFi
1-Open your IE browser and input 192.168.8.1
2-Click Settings, then input User name and Password
(default is admin/admin).
3-Select WLAN->WLAN Basic Settings, now you could change the Security mode to WPA/WPA2-PSK.
4-You could also view and change the WiFi password in the same page.
7.
G-240W-B ONT (WiFi Settings)
1- connect laptop/PC with Modem and type address 192.168.1.1 in your browser. Enter the username and password Username: admin, password : admin
2- Click Network Wireless (2.4 GHZ) Encryption Mode WPA/WPA2 Personal
3- Enter your personal WPA Key (the Wi-Fi Password), the password must at least contain 8 alphanumeric characters and it is recommended to use special characters such “@, #,! …”
In the example we used password: “Pass@2016”
Click save to save the configuration.
For more information
Watch the video on the link
Settings Configuration for 2.4 GHz and 5 GHz Frequencies
8.
I-240W-A ONT (2.4GHz WiFi Settings)
1- connect laptop/PC with Modem and type address 192.168.1.1 in your browser.
Enter the username and password Username: admin, password : admin
2- Click Network Network WiFi Encryption Mode WPA/WPA2 Personal
3- Enter your personal WPA Key (the Wi-Fi Password), the password must at least contain 8 alphanumeric characters and it is recommended to use special characters
such “@, #,! …” In the example we used password: “Pass@2016”
Click save to save the configuration.
For more information
Watch the video on the link
Setting Configuration 2.4GHz and 5GHz
9.
HG8245T interface configuration
1- Please connect your laptop/PC with ONT and type address 192.168.100.1 in your browser. You will see the below page. Enter the username and password as mentioned below. These are the default username and password. If you have changed then enter those credentials
2- GO to WAN interface and configure as below for Internet services .Make sure you have click Apply to save
3- SELECT VOICE for POTS (SIP account ) Configuration. Check mark the user interface and input the SIP number provided by STC as below to enable the Telephone line on POTS 1
4- Go to WLAN interface and enter your own Wifi name. make sure you activate the WIFI choose WPA/WPA2/PRE and then enter your own WiFi password and then enter 3600. Click Apply to save all changes
For more information
Watch the video on the link
To know what type of modem you have
01
Choose the activation code
02 Send the activation code
Send the code to 900
| Package | Activation code |
|---|---|
| Mofawtar Basic | 4091 |
| Mofawtar 2 | 4092 |
| Mofawtar 3 | 4093 |
| Mofawtar 4 | 4094 |
| Mofawtar 5 | 4095 |
| Service | Activation code |
|---|---|
| SAWA DAILY | 8111 |
| SAWA LIKE | 7065 |
| SAWA SHARE | 7110 |
| SAWA POST | 7160 |
| SAWA STAR | 7220 |
| Service | Activation code |
|---|---|
| SMS Key | 4211 |
| International Key | 4221 |
| Talk Time Key | 4231 |
| Service | Postpaid | Prepaid |
|---|---|---|
| Daily | 6401 | 6401 |
| Weekly | 6402 | 6402 |
| Monthly | 6403 | 6403 |
| Service | Activation code |
|---|---|
| Mofawtar Basic | 4091 |
| Mofawtar 2 | 4092 |
| Mofawtar 3 | 4093 |
| Mofawtar 4 | 4094 |
| Mofawtar 5 | 4095 |
| Service | Activation code |
|---|---|
| Sada | 1616 |
| ALJAWAL TV | Send TV to 2222 |
| Bawabty application | 9000 |
| Service | Activation code |
|---|---|
| To subscribe | 201 |
| For Qitaf balance | 202 |
| To redeem points | 1919 |
| Transferring points | 1870 |
| Service | To get the service |
|---|---|
| Vehicle Tracking | To get the service you need to purchase the device from the nearest STC sales office and issue the special SIM for vehicle tracking service |
