Internet data Packages

5G quicknet

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FAQ

1.

Who can subscribe to the service?

All sectors (government, key accounts, companies, and small and medium enterprises)

2.

What is the mechanism of the 5G Limited Package (SIM)?

 A fair usage policy of 15GB per day applies and then the speed becomes 1MB

3.

What is the device payment mechanism?

 The full value of the device is paid as an advance payment or as a commitment for a 12, 18, or 24-month contract, with discounts depending on the contract duration.

4.

What is the mechanism for breaking the contract?

If the customer decides to break the contract by switching to a lower package or canceling the package, the full value of the device must be paid

5.

What will happen if there is no 5G coverage at the customer’s location?

The network will automatically switch to 4G until it connects to the 5G network

6.

Can current customers on 4G packages upgrade to the 5G package?

Yes, the upgrade to the fifth generation packages is available to all customers of the current fourth generation packages, and in the event that there is an active contract with the transfer to a package with a lower data volume, it will require breaking the commitment contract to complete the transfer.

information and service requests

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Visit any of our

Business outlet across the Kingdom

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Call your

account manager & schedule an appointment

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Call us on

909 (24/7 toll-free)

Choose another country or region to see content specific to your location or to visit stc group website.

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