o Site Visit Service: STC offers a service where an expert technician visits a customer's home to provide consultancy on home automation.
o Scope of Visit: The technician assesses Wi-Fi coverage and recommends smart devices to achieve the customer's desired home automation experience.
o Recommendation Report: The technician provides a report outlining recommended products, including Wi-Fi, security cameras, and home appliances products.
· Appointment and Visit
o Appointment Scheduling: STC sends an SMS with appointment details to the customer.
o Visit Initiation: The customer shares an OTP with the expert to start the visit.
· Cancellation and Refunds
o No Devices Order Placed: No refund is provided if no order for the devices recommended by Expert Technician is placed.
o Cancellation Before Visit: Customers can cancel up to 60 mins before the visit via the mystc app and receive a full refund.
o Refund Method: Refunds are processed via reversal to the original payment method.
· Payment and Devices Order Placement After Visit
o Visit Cost as Downpayment: The visit cost can be applied as a downpayment towards a subsequent product order.
o Following Site Visit: Customers can request a new site visit after placing an order for recommended products.
