In line with the fast developments in the telecommunications sector and in order to enable customers to manage their services quickly and easily, The Company has established Digital Channels (stc business Website and Mobile App). The digital channels offers enterprises a number of services, advertisements and electronic data. On logging in, customers can benefit from the services provided under the following conditions:

The Customer must commit to the following:

1) Registration Process:

Business customers can register through an authorized person and request access to the Company's e-services. stc will then authorize this person to manage these services.

2) Username & Password:

Customers are requested to keep their passwords secure and confidential at all times and take all necessary measures to prevent unauthorized access by others. For example:

• Do not write or codify your password in a way that may enable others to see it.
• Do not disclose your password to anyone, including company employees.
• Delete any notifications received from the Company regarding your password (if any).
• Avoid using figures that can be easily guessed by others, such as phone numbers, birth dates, etc.
• Do not save your password in any program with an Autosave feature. For example: Pop up windows on the Internet that ask you to save your password.
• Once a Customer is logged in to the website, he/she should not leave the browser window unattended at any time or allow anyone else to use the service before logging out. In addition, the Customer should ensure that he/she signs out and closes the browser used to connect to the service at the end of the session.
• The Customer must not access the website from a computer that are connected to local public networks or which are in public use. This is to ensure that no unauthorized person is able to monitor the session, copy data, or impersonate the Customer in order to access the My STC website.
• The Customer must notify the Company immediately of any unauthorized access, or the receipt of suspicious instructions or notifications that raise doubts about the confidentiality of the password. If any of these cases occur, the password must be changed immediately.

3) Using the Site:

The Customer agrees to bear full responsibility for any consequences that may arise from using the website. For example:

• The Customer must accept to receive electronic invoices regarding bank payments and electronic payments. The Customer shall check the bill for the services provided and verify its accuracy. If an error was detected, the Customer has the right to object to the bill during a period not exceeding the date of the next invoice through one of the Customer Service channels.
• The Company shall reply to complaints within 15 days from the date of the complaint, and the Company's records serve as a reference for both parties.
• The Customer is obliged to protect the confidentiality of the material that is provided on the website, including texts, images, graphical elements, designs, models, multimedia files, software, etc. that belong to the Company. The Company owns all intellectual property rights and copyrights thereto. Therefore, the reproduction or distribution of these materials is prohibited, and the Customer is not allowed to modify or use these materials for commercial or advertising purposes, or to republish them in any form without the Company's written consent.
• The Customer is not permitted to cause damage to this website, the services provided therein, or any sites that are linked to this website. In addition, he/she should not attempt to threaten the site's security or harm its data in any way.
• The Customer should not distribute chain letters that might overburden the website, affect its performance, damage it, or harm its users or their data.

4) Service Use & Payment of Fees:

• The Customer shall use the website and launched services according to the agreed-upon Terms and Conditions and the way these were communicated in advertisements on the website and in the press.
• The Customer shall respect all rules and regulations governing the services provided.
• The Customer shall update the Company with any changes in their personal information relating to this service.
• The Customer shall pay the dues for the provided services, or any due amounts displayed on the system, on time and within the time frame specified on the invoice, and shall be fully responsible for all obligations that arise out of the use of this service. In the event of service cancelation, the Company may debit any late-payment fees to any other active service to which the Customer subscribes, after notifying the Customer.
• If the Customer does not settle the amounts due within 120 days from the date of issue of the invoice, the Company has the right to take appropriate action and refer the matter to the competent authority to preserve its rights. In addition, it has the right to black-list the Customer.

5) Acknowledgement

• The Customer acknowledges that requested and provided information is correct, accurate and complete, and that he/she is solely responsible for any resulting errors.
• The Company is not responsible for any service failure if it was caused by a third party, data provided by the Customer, or a technical error. However, the Company will make all necessary efforts to deal with such problems.
• The client agrees on giving STC the rights to exchange credit information with certified bureaus companies.

3. General Rules

• The Company has the right to change or modify these Terms and Conditions, replace them entirely with new Terms and Conditions, or replace page(s) in this website without the need to notify the Customer. Accessing and using the website constitutes the Customer's acceptance of any changes made to it.
• The Company has the right to suspend the website (permanently or temporarily) without prior notice and at any time it deems necessary.
• If the Customer is not able to pay the amount due for the provided services, the Company has the right to share his/her credit information with credit bureaus, such as SIMAH.
• The Customer can receive our services in exchange for fees and charges specified in the table of tariffs. The Company may reduce or increase these fees according to its own regulations.
• The Customer agrees on giving stc the right to exchange credit information with certified credit bureaus companies.

1) Service Provision

• The Company shall provide the Customer with the requested service, if both the Customer and the Customer's sites meet all conditions and requirements as far as technical specifications and network resources are concerned.
• A continuously updated table of tariffs that is approved by the Committee can be found on the Company's website.

2) Privacy

• The Company shall take all appropriate measures to protect the confidentiality of client information and data. In addition, the Company shall not disclose it to any third party in any way except at the request of the Communications and Information Technology Commission or any other competent authority.

3) Cancelation & Service Suspension

The Company may suspend or terminate the Customer's service for any of the following reasons:

• Failure to provide the financial guarantee requested by the Company if such a financial guarantee is required by the agreed procedures.
• Failure to comply with the provisions of the installment payment agreement.
• Failure to allow access to the Customer's site for the Company's technicians at least three times per annum.
• Any breach of Terms and Conditions relating to: (1) the contract between the Customer and the Company, and (2) the CITC Terms for provision of mobile telecommunications services.
• Non-payment of an amount due to the Company, unless that amount is in dispute.
• Failure to update personal information when asked to do so, or the provision of false or fraudulent information.
• In the event of death of the Customer, the Company may suspend the service starting from the date the death was reported. The heirs may (within 30 days from the date the death was reported) transfer the service to any one of them. In that case they will have all rights and bear all responsibilities of the original Customer.
• If the service suspension or cancelation was requested by the Communications and Information Technology Commission.

• The Company has the right to change or modify these Terms and Conditions, replace them entirely with new Terms and Conditions, or replace page(s) in this website without the need to notify the Customer. Accessing and using the website constitutes the Customer's acceptance of any changes made to it.
• The Company has the right to suspend the website (permanently or temporarily) without prior notice and at any time it deems necessary.
• If the Customer is not able to pay the amount due for the provided services, the Company has the right to share his/her credit information with credit bureaus, such as SIMAH.
• The Customer can receive our services in exchange for fees and charges specified in the table of tariffs. The Company may reduce or increase these fees according to its own regulations.
• The Customer agrees on giving stc the right to exchange credit information with certified credit bureaus companies.
• The Client agrees to grant stc authorization to request information relating to National Address from relevant authorities.