Downloading invoices

You can download PDF invoices for any account, whether for detailed invoices or for summaries.

To download invoices:

-          Select accounts from main menu

-          Select account number from which you would like to download an invoice

-          Select PDF icon and select type of invoice (detailed/summary)

 

Viewing historical invoices

You can view historical invoices for all your accounts for up to 24 months. To do so:

-          Select ‘accounts’ from the main menu

-          Select the account number you wish to view historical invoices for

-          Select the time period for the invoice from the top of the page

 

Bill information request in Excel

You can request an Excel sheet for all bills information by the below steps :

-          Select ‘Accounts’ from the main menu

-                  Select ‘Bill information request’ icon  from top right of the page

-                  Select the type of accounts that you want to download its information (Active accounts/Unsettled accounts)

-                  Select the request type and the notification method (mobile number/email) and click ‘Next’

-         click ‘confirm’

-         A message will appear: “your request is being prepared and you will be notified when it is ready for download”

-         You can track progress and download the document within the same page

 

Paying for Invoices

There are multiple ways to pay for invoices. You can use various credit cards or use Mada card.

To pay for one or more invoices:

-          Select ‘accounts’ from main menu

-          Select one or more accounts you wish to pay for invoices for

-          Select the invoice payment icon at the top of the page

-          Select ‘Next’ to check-out (Note that you can modify payment amount)

-          Select payment method from the available methods

-          Enter card details and select ‘next’ to complete payment

 

Partial Invoicing

You can print a partial invoice for an amount that you select. To print a partial invoice:

-          Select accounts from the main menu

-          Select the account that you wish to print a partial invoice for

-          Navigate to the partial invoice field and enter the required amount and then choose the required language for the invoice

-          Select ‘download’ to download the invoice and print it

 

View payment History

You can view previous payment dates on your accounts. To do so:

-          Select accounts from main menu

Select the payment date at the top left of the page

View list of accounts

You can view all accounts that belong to your organization and view outstanding payments and basic information. To view the list of accounts:

-          Select the ‘accounts’ tab from the main menu

-          View the complete list of accounts

-          You can filter accounts by mobile number, landline, data accounts.

You can also search for any account by entering the account number or part of it in the search field

 

View account details

You can view detailed account information by clicking the ‘accounts’ tab from the main menu and then selecting the account you wish to view details for.

 

View all services under a single account

You can view all services under a single account. To view the services under a single account:

-          Select the ‘accounts’ tab from the main menu

-          Select the account you wish to view the services for

Go to the bottom of the page and view the list of services

 

Changing the credit limit for an account

You can change the credit limit for an account. To change the credit limit:

-          Select accounts from the main menu

-          Select the account you wish to modify the credit limit for

Locate the credit limit field and select ‘change’ and change the credit limit, then select ‘change’.

 

Transfer service number between accounts

Order submission with new billing account

1.       Go to Accounts page

2.       Select Account and click on "Transfer Service Number" icon,  at top right

3.       Select the service number.

4.       Select New billing account

5.       Select the region and Breach

6.       Accept the terms and conditions and click Submit

You will be notified via SMS on submitting & completion of the order.

 

Order submission with existing billing account

1.       Go to Accounts page.

2.       Select Account and click on "Transfer Service Number" icon at the top right.

3.       Select service number

4.       Select the existing Billing account

5.       Enter account number and select Breach or retain then click next

6.       Accept terms and conditions and click Submit

You will be notified via SMS on submitting & completion of the order.

 

Transfer credit balances to active accounts

If there are amounts of credit balances on inactive accounts, it is possible to benefit from them and transfer the amounts to one of the active accounts through stc business as follows:

1- Login to the stc business account

2- Click on Accounts to enter the list of accounts

3- Click on the  unsettled accounts icon at the top of the page

4- Click on the balance transfer icon

5- The transfer screen will appear, you can choose the account number to be transferred to and the amount to be transferred, then press the transfer button

 

Managing account categories (naming)

You can categorize or name accounts. To do so:

-          Select accounts from the main menu

-          Select the account you wish to categorize

-          Select the category management icon at the top right

-          Enter ‘account categories’ and select ‘save’

You can also delete categories or all categories from the same window

 

Shared plans

You can manage shared plans belonging to the organization, which are created by your account manager or via sales channels. To view and manage shared packages (if applicable):

-          Select accounts from the main menu

Select ‘Shared plans’ at the top of the page.

 

 

Master payment account

It is a master account that is created for the purpose of paying a certain number of billing accounts in one payment, to be determined by the customer

To create master payment account:

·         Select Account from the main menu

·         Select “Master payment Accounts” icon from the top right

·         Select “Create Master Payment Accounts”

·         Return to master payment accounts list and select the required account

·         Select “ + ” icon at the top right of the page  then add the  billing accounts belong to the master account

·         The new master account now is ready for payment

Viewing the list of services

You can view the full list of service numbers that included under your organization and view their basic information. To view the list of services:

-          Select ‘services’ from the main menu

-          Select ‘services list’ from the menu on the right side of the page

-          You can filter services by type and status from the top of the page

You can also search for any service by entering the service number or part of it in the ‘search’ field

 

Managing and viewing service details

You can view the details of all services with the ability to make modifications. To manage and view the details of services:

-          Select ‘services’ from the main menu

-          Select ‘services list’ from the menu on the right side of the page

-          Select the service number you wish to view

-          From this page, you can view and modify services belonging to the service number, which includes:

-          Adding or removing added services

-          Modifying the main plan

-          Modifying and adding internet plans

-          Modifying and adding roaming plans

-          Viewing non-billed amounts

-          Viewing free plans

-          Viewing request dates for a service number

-          Partial payments for a service number

-          Viewing SIM details (for data and mobile)

-          Viewing circuit details

-          Viewing service status

Viewing main user details and authorized person details for a service number

 

Suspend service

stc business allows you to suspend the services as follow:

-Select ‘services’ from the main menu

-Select ‘services list’ from the menu on the right side of the page

-Select the service number you wish to suspend it

-Click on “suspend service” icon on the top of the page

-confirm the suspend.

Cancel service

stc business allows you to request cancelation of the services as follow:

-Select ‘services’ from the main menu

-Select ‘services list’ from the menu on the right side of the page

-Select the service number you wish to cancel it

-Click on “cancel service” icon on the top of the page

-Fill the cancelation form and send it. 

 

Viewing the list of services

You can rename services or re-categorize them. To do so:

-          Select ‘services’ from the main menu

-          Select the service number you wish to categorize

-          Click the categorization management icon at the top right

-          Select ‘service categorization’ and then select ‘save’

You can delete a category or all categories from the same window.

 

Sending SMS messages

You can send SMS text messages from any service number belonging to your organization. Up to 40 messages can be sent free weekly.

 

Order tracking

You can track orders for services and new installations for your organization. To view this page:

-          Select ‘services’ from the main menu

-          Select ‘Order tracking’ from the side menu

The list of orders will appear along with the status of each

 

Requests to real-estate projects connectivity

You can submit requests to connect real-estate projects online. This service is suited for property owners and developers.

 

Transfer service number between accounts

Order submission with new billing accounts

Go to Services page.

1.       Select service number, click on "Transfer Service Number" icon at the top right and

2.       Select new Billing Account, then select region and select “Breach” and click Next

3.       Accept the terms and conditions and click Submit

You will be notified via SMS on submitting & completion of the order.

 

Order submission with existing billing account

Go to Services page.

1.       Select service number, click on "Transfer Service Number" icon at the top right

2.       select the existing Billing account,

3.       Accept the terms and conditions and click Submit

4.       You will be notified via SMS on submitting & completion of the order.

 

E-telegrams

You can send e-telegrams online and view previously sent telegrams.

 

Activating services

You can activate and enable services in bulk for all services that are selected at once.

To reach this service:

-          Select ‘services’ from the main menu

-          Select ‘Enable services’ from the side menu

-          Filter service numbers by selecting the service types (post-paid, flex, Business, Sawa Business)

-          Select one or more service numbers from the bottom of the page (It is possible to search using service number or part of it)

-          Press + to add services or – to remove services

-          Select the services you wish to add or remove from the services menu which will appear on the side by selecting either subscribe or cancel.

You can view the historical activation record by clicking ‘activation record’ at the top of the page

 

Cloud computing services

This service allows you to easily reach our cloud computing services page.

 

Create your own plan

This service allows you to create a plan that is suitable for you. It is currently only available through your account manager or by visiting one of our branches.

 

Service summary

This service allows you to download an excel sheet that summarizes your organization’s services. To download the document:

-          Select ‘services’ from the main menu

-          Select ‘service summary’ from the side menu

-          Select ‘New request+’

-          Select the request type and the notification method (mobile number/email) and click ‘submit’

-          A message will appear: “your request is being prepared and you will be notified when it is ready for download”

You can track progress and download the document within the same page

 

My appointments

You can manage your point-of-sale appointments using this service. To view the appointments:

-          Select ‘services’ from the main menu

-          Select ‘my appointments’ from the side menu

A list of all your appointments will be displayed with the ability to modify dates

 

Discount Agreements

This service enables the customer to renew the discount agreements 60 days before their expiration in the event that the agreement is not automatically renewed.

To access this service:

-     After logging in to stc business platform click on Services at the top of the page.

-     Select "Discount Agreements" from the menu on the left of the page.

-     All discount agreements executed for the customer will appear with the status of each agreement and its expiry date.

-      (60) days before the end of the agreement, a (renew) icon will appear in front of the agreement number, if the agreement is not automatically renewed.

-     After that, click on the (renew) icon if the customer wishes to renew and continue with the discount agreement.

-     After that, a confirmation message appears to approve the terms and conditions for renewing the agreement, which can be viewed by clicking on the icon that appears in the message opposite to the text.

-      After renewing the agreement, all details will be reflected in the agreement automatically and will be extended for a similar period according to the duration of the main agreement.

 

Digital contract

You can view your organization’s digital contracts and download them as PDF files. To view the digital contracts:

-          Select ‘services’ from the main menu

-          Select ‘digital contract from the side menu

A list of all your digital contracts will be displayed with the ability to view and download them

 

Recent requests

You can the most recent requests by going to the main menu and scrolling to the bottom. 

 

End user reassignment

The main admin can reassign the end user for mobile and data SIMs

-          Select ‘services’ from the main menu

-          Select ”service list” from the menu on the left side of the page

-          select Service number that needs to be reassigned for another End User

-          Select details icon from the top right

-          View the authorized Person & current end user ID/Fingerprint details

-          Click on reassign End User button

-          Enter the new end user National/Iqama ID number

-          the order details & IAM link to authenticate the fingerprint

-          Review request details then Accept T&C then submit the request.

The new end user will be notified via SMS with the order details and fingerprint authentication link to complete the order

You can also authenticate the new end user fingerprint through stc business channel:

1-      Select ‘management’ from the main menu

2-      Select ” Fingerprint Status” from the menu on the left side of the page

3-      Select Reassigned Numbers filter

Search for the required service number, then click on "Authenticate" button.

Authenticate the new end user fingerprint through:

1-      Sending SMS which includes the fingerprint authentication link to the new end user contact number

2-      Entering the new end user's nationality and ID number, then navigating to Nafath platform to complete the authentication directly

 

Transfer of ownership

Transfer mobile number from a company to a different company

A-Party

-          Login with A-party admin

-          Select ‘services’ from the main menu

-          Select ”service list” from the menu on the left side of the page

-          Select mobile number for transfer ownership

-          Select “details” icon from the top right

-          View the authorized Person & current end user ID/Fingerprint details

-          Click on “Transfer Ownership”

-          Enter destination company ID, contact mobile of destination and (alternate number of A-party). Then click next

-          Enter OTP received on Service number

-          Review the request then accept terms and conditions, and submit the request

-          Request has been submitted to B-party

Order Submission from  B-party

New Billing Account:

-          Login with B-party admin

-           navigate to “Inbox”

-          Select ” transfer ownership Inbox”

-          Select service number and click on “Accept”

-          Select New Billing Account and select region, Authorize Person who will authenticate fingerprint. Click Next

-          Accept terms and conditions and submit request

-          Order has been placed successfully.

Existing Billing Account

-          Login with B-party admin

-           navigate to “Inbox”

Select “transfer ownership Inbox”

-          Select service number and click on “Accept”

-          Select Existing Billing Account, billing account and Select Authorize person who will authenticate fingerprint. Click Next

-          Accept terms and conditions and submit order

-          Order has been placed successfully.

Order Rejection from B-party

-          Login with B-party admin

-          navigate to “Inbox”

-          Select “transfer ownership Inbox”

-          Select service number and click on “Reject”

-          Order has been rejected successfully

 

Authenticate fingerprint and digital contract

1-       Authenticate Authorize person fingerprint

-          Select ‘Management’ from the main menu

-          Select ” Fingerprint Status” from the menu on the left side of the page

-          Select “pending” filter

-          Search for the required service number, then click on "Authenticate" button.

-          Entering the nationality and authorized person ID number, then navigating to Nafath platform to complete the authentication directly

2-       Approve Digital Contract

-          Select ‘Services’ from the main menu

-          Select” Digital Contract” from the menu on the left side of the page.

-          Select “pending”

-          Review the digital contract and approve the contract.

-          Order placed successfully.

3-       Authenticate End User fingerprint

-          Select ‘Management’ from the main menu

-          Select ” Fingerprint Status” from the menu on the left side of the page

select “pending” filter

-          Search for the required service number, then click on "Authenticate" button.

-          Entering the nationality and authorized person ID number, then navigating to Nafath platform to complete the authentication directly

Personal settings

You can modify your personal settings or password. To modify the settings and password:

-          Head to the main menu

-          Select the organization’s name at the top left

Select either ‘change password’ or ‘settings’

 

Sub-Admin management

The main user can assign sub admins to support in managing the accounts. This service allows the creation, modification and removal of sub admins.

What is a sub admin?

A sub admin is a user to whom the partial or full authority of one or more accounts is provided, with ability to assign the billing account to more than one sub admin.

To assign a sub admin:

·         From the main menu navigate to ‘management’

·         From the side menu select the type of administrator (sub admin)

·         Select the + sign at the top right of the page

·         Enter the sub admin personal information, mobile number, and email address so he can receive login information, while also choosing a username and password and then clicking ‘create’

·         Login information will be automatically sent to the sub admin via their email and mobile number which was entered previously

·         The main account user must then assign at least one account to the sub admin for it to appear on the sub admin account

The main user can later modify the sub admin personal information or delete it in the ‘management’ page > sub admin page

 

Managing billing admin

This service allows the main user to assign billing admin. The service page allows the creation, modification and removal of billing admin.

What is a billing admin?

A billing admin is a user who will automatically have the authority to view all the organization’s invoices without needing to be assigned individual accounts. An unlimited number of billing admin can be created. To create a billing admin:

-          From the main menu, navigate to ‘management’

-          From the side menu, select the admin type (billing admin)

-          Select the + sign at the top right

-          Fill out the billing admin’s personal details, mobile number and email, for them to receive login information and choose a user name and password, then click create

-          Login information will automatically be sent to the billing admin through his mobile number and email which was previously entered

-          All accounts will be automatically assigned to billing admn

The main user can later modify the billing admin’s personal details or remove them in the ‘management’ page > billing admins

 

User privileges

The main user can manage the privileges of end users (modifying plans and added services) directly, without the need for the end user to refer to the main users (for the number that concerns the end user).

To manage the privileges of end users:

·         From the main menu, navigate to ‘management’

·         From the side menu, select ‘user privileges’

·         Select the mobile number belonging to the end user from the available list

·         Select the + sign for the list of services the main user can add to the end user

·         Select the – sign to remove services from end user

 

Managing and tracking fingerprint status

This service provides the ability to manage and authenticate fingerprint for existing users and authorized person for service numbers. To authenticate fingerprint for service numbers:

To manage the privileges of end users:

·         From the main menu, navigate to ‘management’

·         From the side menu, select ‘fingerprint status’

·         Select the mobile number you wish to authenticate from the list or by searching for it using service number or SIM number

·         Enter nationality and mobile number then select ‘continue’

·         After entering your information, you will then be redirected to the National Digital Identity portal to verify your information and authenticate fingerprint

·         For the actual user, a special link will be sent through which they can enter the National Digital Identity portal and complete authentication process.

 

Account manager

This service allows you to view the contact information of your organization’s account manager if applicable. To view the account manager’s details:

-          From the main menu, navigate to ‘management’

From the side menu, select ‘Account manager’

 

Company manager

This feature allows you to view and make changes to your organization’s profile and national address. To view your organization’s profile:

-          From the main menu, navigate to ‘management’

From the side menu, select ‘Company profile’

 

Credit cards

You can view the list of credit cards stored for the purpose of paying invoices. To view the details of credit cards:

-          From the main menu, navigate to ‘management’

From the side menu, select ‘credit cards’

 

Technical User

This service allows the main user to assign

Technical user. The service page allows the creation, modification and removal of technical user.

 

·         From the main menu, navigate to ‘management’

·         From the side menu, select the admin type (technical user)

·         Select the + sign at the top right

·         Fill out the technical user’s personal details,

·         mobile number and email, for them to receive login information and choose a user name and password, then click create

·         Login information will automatically be sent to the technical through his mobile number and email which was

previously entered

Eligible offers

You can view My stc offers

 

Accepted offers

You can view the subscribed offers

Browsing the business store

You can browse our selection of devices and services and create new orders. To browse the store:

-          From the main menu, navigate to ‘business store’

-          From the side menu, select ‘business store’

-          Select the required product and then click ‘next’

-          Select the package required and click ‘next’

-          Select the added services required and click ‘next’

Your order is complete and a sales representative will get in touch to fulfill it soon.

 

View past orders

You can use this page to view past orders made through the business store. To view past orders made through the store:

-          From the main menu, navigate to ‘business store’

-          From the side menu, select ‘past orders’

All past orders will be listed, and you can click on (…) next to each order to view the order details.

 

Devices list

This page will display a list of all available devices through stc business store and check their availability and list of stores. To view the devices page:

-          From the main menu, navigate to ‘business store’

-          From the side menu, select ‘devices list’

-          Select the required device from the list

-          View the device details and select the required features and then select (check availability)

On the map, view the list of stores where the device is available along with working hours

 

Request FTTH

From the main menu, navigate to ‘business store’

-          From the side menu, select ‘devices list’

-          Fill the form and click on (send) then the representative will get in touch to fulfill it soon.

 

Number Portability Requests

You can view all requests to transfer numbers from other operators. To view list of requests:

-          From the main menu, navigate to ‘business store’

From the side menu, select ‘requests to transfer numbers from other operator’

 

esim order

1-      Go to business store page

2-      Select order your esim

3-      Select rate plane

4-      Select VASs (optional step, can proceed without VASs)

5-      Select existing billing account or new billing account

A.       If existing billing account > select Account number

B.       If New billing account > select Region

6-      Select new service number and receiver name.

7-      Accept the terms and conditions and click Submit

You will be notified via SMS and email on submitting & completion of the order.

Once the customer complete the following steps, will get the service activated;

1. Authenticate Authorized person fingerprint through stc business.

2. Approve the digital contract.

3. Authenticate end user fingerprint through stc business.

Then the service/number will be activated and he can scan the QR code directly.

Contact us

Open new support tickets, track them, or contact support in live chat using the live chat icon at the bottom of each page. To open a new ticket:

-          From the main menu, navigate to ‘Help and support’

-          From the side menu, select ‘contact us’

-          Select the type of contact

-          Select the service

Enter the form and submit

 

View ticket status

You can view the status of previously created tickets. To view past tickets:

-          From the main menu, navigate to ‘Help and support’

-          From the side menu, select ‘ticket status’

A list of tickets will be displayed. You can search by ticket number or service number and sort by status

 

View ICT ticket status

You can view the status of previously created ICT tickets. To view past ICT tickets:

-          From the main menu, navigate to ‘Help and support’

-          From the side menu, select ‘ICT ticket status’

Enter ticket number and click search to view ticket

 

Incident Report

You can view the reports for closed tickets. 

 

VAT Certification

You can view the VAT certification for the enterprise. 

 

Circuit Map view

You can view the circuits the customers have 

View Qitaf details

To view your loyalty points (Qitaf points):

-          From the main menu, navigate to the bottom of the page and select’ Qitaf for Business’

-          If there are no details, please register using the same field

If previously registered, click on ‘details’ to view the service details

 

Redeem points

To redeem your Qitaf business points:

-          From the main menu, navigate to the bottom of the page and select’ Qitaf for Business’ and click ‘details’

-          Navigate to the redeem section and enter the service number and then the services required 

 

Transfer History

To view the dates when qitaf points were transferred or redeemed:

-          From the main menu, navigate to the bottom of the page and select’ Qitaf for Business’ and click ‘details’

-          Navigate to the transfer dates section to view past requests

To recover your account information, visit the login page from the link https://cutt.us/BN2pR then follow these steps:

·         Click on “can’t access your account”

·         Enter company ID

·         Chose the way that you want to receive your registration information (by SMS or by Email)

·         Click on send

If you request to activate one of the services available in stc business and it was not activated, please go to the help & support page and communicate with support team through the available channels or through live chat.

When you create new sub admin account, you need to assign at least one billing account for that sub admin.

Sub admin: A sub admin is a user to whom the partial or full authority of one or more accounts is granted, with the condition that each account can’t be assigned to more than one sub admin.

Billing admin: A billing admin is a user who will automatically have the authority to view all the organization’s invoices without needing to be assigned individual accounts. An unlimited number of billing admin can be created.

It is possible to extract an Ecxel file that contains all the accounts of your company through the accounts page, as well as a file containing all the services of your company through the services page.

stc business provides various payment methods, which are:

- MasterCard

- Visa

- American Express

- mada

- Apple Pay via stc business mobile app

New devices and services can be ordered through the Business Store, which is available within stc business.

It is possible to register in Qitaf through the home page of stc business and access the service to view, redeem and benefit from points.