1. The hardware fee is having the option of either one time payment or installments 12 or 24 months options.
2. Speed upgrade policy: In case of upgrading to higher bandwidth, there are no fees required for device or installation.
3. Speed reduction policy: No fees or changes to the devices if the customer requests the speed reduction.
4. In the event of transferring services from one location to another, a fee is charged to the customer equal to the installation fee as it requires dismantling the equipment in the old location and then installing it in the new location. Note that the transfer process will result in the service being temporarily disabled during that activity.
5. The client must provide a proper outdoor location with a clear line of sight and space for indoor Satellite equipment along with a UPS power supply.
6. The client shall provide a proper path for laying coaxial cable, AC Power, and Ethernet cable between indoor Satellite equipment/Customer LAN Device and outdoor satellite antenna.
7. Devices are under a Two-year standard warranty against manufacturing errors. The warranty does not include any damages that may occur due to problems related to the customer's location such as power supply, physical damage, power outages, and force majeure situations.
8. stc is responsible for the proper functioning and repair of any network elements outside the user’s locations, and the devices necessary to provide the service, including connections and equipment that were installed or provided by stc inside the user’s location, or were among its obligations upon agreement with the user, and stc shall be responsible for maintenance and repair expenses required for its network and all equipment; For any reason, including due to the natural obsolescence of networks and devices related to providing the Service.
9. The customer is responsible for civil works, power supply, electrical discharge or any additional civil or electrical works.
10. stc must repair service malfunctions as soon as they discover them or when the user informs stc about the malfunction of the service provided, and ensure that no financial fees are charged to the user during the period of interruptions and malfunctions.
11. stc must inform the user in advance of any required work related to maintenance or improvement of the requested service, if such work is likely to lead to disruption of the service for the user or a request to enter its premises.
12. All prices do not include value added tax.
13. There is a Service Level Agreement (SLA) between the user and stc which will be part of service agreement contract that covers all terms and conditions related to the service level.
14. When stc receives a malfunction report from the customer, it must act and notify customer for:
1) The report number registered with the service provider
2) The time required to repair the fault
3) The date and time of the visit to his website - if necessary - taking into account the user’s time
4) A verification number to ensure the repair of the fault is required from the user to launch a maintenance request
5) The settlement amount for the financial compensation during the holiday period - if any
6) Notify the user after completing the repair of the fault
15. Before contacting stc, the user must check the connections and equipment he is responsible for within his site. This does not include connections and equipment that were installed or provided by stc inside the user’s site, or were part of stc’s obligations upon agreement with the user.
16. OneWeb is the first tech web company which holds CST license for broadband satellite services in Saudi Arabia and this service will provided by stc to their customers.
17. Access to the Internet and all messages/content through the provided capacity and network is done so at End User's sole risk and End User assumes all responsibility, risk and liability for any claims, liability or damages with respect to the provided service. End User shall take responsibility for the implementation of suitable data archiving or other housekeeping activities.
The reliability, availability, legality, performance and other aspects of resources and content accessed through the Internet are beyond the service provider reasonable control and are not in any way warranted, endorsed or supported by the service provider.
Safeguards related to copyright, ownership, appropriateness, reliability, legality and integrity of content may be unsuitable, insufficient or entirely absent with respect to the Internet and content accessible through it. The Internet is an inherently insecure medium and understands that the service provider does not represent, warrant, covenant and/or guarantee the security or integrity of any communications made or received using the provided capacity and network.
18. The customer must pay the financial amounts contained in the invoice within a maximum period of 60 days from the date of issuance. If the customer don’t pay the bill, the service will be stopped.
19. End User shall not undertake, or attempt to undertake any unlawful, abusive, excessive, fraudulent or otherwise an unacceptable use.
20. If the customer requests to cancel the service during the contract period, the customer must pay the remaining device fees in the contract.
21. An invoice is issued to the customer every 30 days.
