Managed Voice Gateway
MVG
- Is a value added on top of STC SIP connectivity services.
- MVG is a Managing, Monitoring and Maintenance for the Voice Gateway that connected to the SIP connectivity to assure the service continuity with end-to-end SLA and 24/7 support.
If
you need to have a peace of mind by providing full-service management of the Voice Gateway on their premises.
If
If the need of monitoring and management of MVG it will be provided from our NOC team.
We served them by empowering them with MVG
The Government, Key Account
Large Enterprise
SMEs
Monitoring and diagnosing
Voice Gateways remotely.
Management and maintenance
Voice Gateways with 24/7 support.
Maintenance and replacement
for faulty hardware
Flexibility
to choose the number managed of sites.
1.
What is the duration of the contract?
The minimum commitment period is one or three years. The customer cannot cancel before the end of the site[FKA1] contract. The contract is automatically renewed unless the customer gives written notice of cancellation.
2.
The client does not want to use MVG for all sites. Can he join the MVG Service for some of his sites?
Yes. The customer can choose any number of sites.
3.
The client has pre-installed devices. Can he join the MVG?
Yes. The NOC team will ensure that the existing Voice Gateway are supported. In this case, the customer pays the cost of maintaining and guaranteeing the equipment in case he wishes to guarantee.
4.
Can customers dispose of all IT engineers when they get MVG?
No. MVG enables IT engineers to focus more on their work, on the network and on the customer's internal needs.
5.
What types of connections can MVG be used with?
The MVG Service is available for The SIP connectivity circuits.
6.
Are there MVG customers or is it a new service?
It’s a new service.
7.
Which cities are the MVG offered?
The service can be provided anywhere in Saudi Arabia where there is coverage for stc.
8.
Is MVG provided for Government only?
No, it's provided to all Government Segments, key accounts, large enterprise and SME.
9.
Can the customer have access for the Voice Gateway?
No, we provide only Dashboard and live reports; for security reasons.
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