Details:

Hands & Eyes Service is a managed datacenter colocation service designed to provide clients with onsite technical assistance within their collocated cabinet and may include, eg:-

complying with client instructions relating to remote management (usually provided in the form of a Mop – simple step-by-step Method-of Procedure). troubleshooting or replacing defective equipment within a colocation datacenter facility, under client’s instructions

Features and benefits:

• Basic technical 24/7 remote support within the datacentre to assist clients at their PoP

• Provide escort services to and from the client’s cage / cabinet 

• Oversee client’s contractor working on client’s equipment 

• Provide basic assistance in the installation / removal of client’s equipment